Shipping Policy

Thank you for shopping with mgodlsa, operated by BUTUO LIMITED.

This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

Free Standard Shipping

We provide:

FREE STANDARD SHIPPING

on eligible orders placed through our website.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing may occasionally take longer during:

  • Weekends
  • Public holidays
  • Promotional periods
  • High order volumes
  • Additional payment verification
  • Security reviews

Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated delivery period generally begins after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed delivery dates.

Tracking Information

Where tracking is available, tracking details may be provided using the contact information entered during checkout.

Tracking information may require some time to update after dispatch.

Delivery Delays

Delivery may occasionally be delayed because of:

  • Carrier disruptions
  • Severe weather
  • Customs procedures
  • Public holidays
  • Transportation delays
  • Local delivery issues
  • High shipment volumes
  • Incorrect delivery information

These circumstances may be outside our reasonable control.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please carefully check:

  • Recipient name
  • Street address
  • Building or apartment information
  • City or district
  • Postal information where applicable
  • Telephone number
  • Other relevant delivery details

If you notice an error, please contact our customer service team as soon as possible.

We cannot guarantee that shipping information can be changed after an order has entered processing or has been dispatched.

Multiple Packages

Some orders may be shipped in more than one package.

Packages belonging to the same order may arrive separately.

Lost or Significantly Delayed Parcels

If your parcel appears significantly delayed, please contact our customer service team and provide your order number.

We will review the available tracking information and provide reasonable assistance.

Damaged Parcels

If your parcel arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.

Photographs of the packaging and product may help us review the issue.

International Shipping

Where international delivery applies, customs rules and import requirements may vary by destination.

Customers are responsible for complying with applicable local import requirements.

Applicable duties, taxes, or other charges may depend on the destination and information displayed during checkout.

Contact

BUTUO LIMITED

UNIT 1802, 18/F, PODIUM PLAZA,
5 HANOI ROAD,
TSIM SHA TSUI,
HONG KONG