Return & Refund Policy

At mgodlsa, operated by BUTUO LIMITED, we want customers to feel confident when shopping with us.

This Return & Refund Policy explains our procedures regarding returns, refunds, exchanges, damaged products, incorrect products, and order cancellations.

Return Period

Eligible products may generally be returned within 14 days after receiving the order.

If you wish to request a return, please contact our customer service team through the website.

Please provide your order number and a brief explanation of your return request.

Return Conditions

To qualify for a return, products should generally be:

  • Unused
  • Unworn where applicable
  • Unwashed where applicable
  • In their original condition
  • Free from damage caused after delivery
  • Returned with original packaging and tags where reasonably possible

Customers may inspect products only to the extent reasonably necessary to determine their nature, characteristics, size, or suitability.

Non-Returnable Products

Where permitted by applicable law, certain products may not be eligible for return, including:

  • Personalised products
  • Customised products
  • Made-to-order products
  • Products that cannot reasonably be returned for hygiene or health reasons after being opened or used
  • Products damaged through misuse
  • Products materially altered after delivery
  • Other products identified as non-returnable where permitted by law

This does not affect any rights customers may have regarding faulty, defective, or misdescribed products.

How to Request a Return

Before sending any product back, please contact our customer service team through the website.

We will review your request and provide the appropriate return instructions.

Please do not send products to our business address or to an address shown on a parcel or shipping label unless our customer service team has specifically instructed you to do so.

Damaged, Faulty, or Incorrect Products

If your order arrives damaged, faulty, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos where appropriate

After reviewing the issue, we may provide an appropriate solution such as a replacement, refund, or another remedy where applicable.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method.

Banks, card issuers, and payment providers may require additional processing time before the refunded amount appears in your account.

Shipping Charges

Standard shipping from mgodlsa is free.

If an optional premium or expedited delivery service is offered and selected, any additional delivery charge may be handled separately.

Exchanges

Exchange requests are subject to product availability.

Please contact our customer service team before returning any product for exchange.

Order Cancellation

If you wish to cancel or modify an order before it has been dispatched, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but cancellation or modification cannot always be guaranteed once processing or dispatch has begun.

Contact

BUTUO LIMITED

UNIT 1802, 18/F, PODIUM PLAZA,
5 HANOI ROAD,
TSIM SHA TSUI,
HONG KONG